Refund and cancellation policy

The short version

• Monthly plans: cancel anytime, no contract. Your plan stops at the end of the month you have paid for.
• Yearly plans: paid upfront, with 2 months free. Full refund (less work delivered) if you cancel within 14 days of paying; no refund for unused months after that.
• One-off items: you pay once. We will put right anything we got wrong.
• Setup is free, so there is never a setup fee to refund.

How to cancel a plan

Cancel from your account on our website: go to My Account, then Subscriptions, and choose Cancel. You can also email info@powerfuldigitalmarketing.com and we will cancel for you.

There is no notice period. Cancelling stops your next payment. You keep your plan until the end of the period you have already paid for.

Monthly plans

When you cancel a monthly plan, we do not take any further payments. We do not refund the month you are in, because your work for that month has already been planned or delivered.

Yearly plans

Yearly plans are paid upfront and include 2 months free. If you cancel, your plan will not renew at the end of the year.

If you cancel within 14 days of paying for a yearly plan, we refund the yearly price, less the value of any work already delivered (at our monthly prices). After those 14 days, we do not refund unused months: your plan runs to the end of the year you have paid for, and does not renew.

One-off items

Items priced “each” (such as an SEO article, a social media post, an email newsletter or a product listing) are made for you once you order. Once we have delivered an item, we cannot take it back, so we do not refund it just because you change your mind.

If something goes wrong

If we make a mistake, or do not deliver something you have paid for, tell us within 30 days of delivery by emailing info@powerfuldigitalmarketing.com. We will:

1. fix or redo the work at no extra cost; or
2. if we cannot, refund the price of the part that was not delivered properly.

We only promise what we make ourselves (articles, posts, listings, pages, checks and reports), never rankings, links or traffic. So we cannot give refunds because rankings, traffic, leads or sales did not change as you hoped.

Ad spend is paid by you directly to Google or Meta, so we cannot refund it. Ask Google or Meta about any ad spend issue.

Business customers

We sell only to businesses (see our terms and conditions), so the consumer right to cancel within 14 days under the Consumer Contracts Regulations 2013 does not apply to your order. This policy sets out the refunds we offer instead.

How refunds are paid

We refund to the payment method you used (card through Stripe, or PayPal), within 14 days of agreeing the refund. Refunds include the VAT you paid on the refunded amount.

Questions

Email info@powerfuldigitalmarketing.com and we will help.